Gaya APA

Russell, R, S., W., T, I, B. (2006). Operations management : quality and competitiveness in a global environment (5). New Delhi: John Wiley & Sons, Inc.

Gaya MLA

Russell, Roberta, S.., W., Taylor, III,, Bernard. "Operations management : quality and competitiveness in a global environment". 5 New Delhi: John Wiley & Sons, Inc, 2006. Text.